Welcome to the Avian and Exotic Animal Clinic! Here you will find information and tips to make your visit easier. Please let us know if you have any questions!
For the safety of all our patients and clients, all pets must be in carriers in our lobby.
Traveling with Exotics
Unlike dogs (and some cats), most exotic species do not enjoy traveling and can easily become stressed during a car ride. Here are some tips to make your trip safer and more comfortable for your pet:
Find a safe travel carrier. These should be large enough for your pet to comfortably stand and turn around in, but not too big. In the event of a car accident, a smaller cage is safer!
Provide traction in the travel carrier. For birds, this can be a perch secured to the wall of the carrier. For mammals and reptiles, this can be a towel or mat at the bottom of the carrier.
Provide something familiar, like a fleece, towel or toy that smells like home. Some pets, like rabbits and rats, do best with their cagemates!
Be mindful of the temperature. In cold weather, provide supplemental heat for heat-sensitive species, such as reptiles or bird. This can be done with a warmed potato or bag of rice covered with a towel. In hot weather, keep the temperature in the car comfortable, especially with heat intolerant animals like guinea pigs and chinchillas or any pet with respiratory issues.
Safely secure the carrier in your vehicle, using seatbelts if possible.
Keep noises and the radio as low as possible.
Completing our New Client Registration Form ahead of time will make your check in easier and faster! Simply print it out and bring it with you or email it to firstname.lastname@example.org. A member of our Client Care Team will go over your form on your arrival and answer any questions you might have. If your pet has been seen at another hospital, please send us his or her previous medical records ahead of time, as well!
Surgery can be stressful, for both owners and pets, but knowing what to expect can help! When you schedule surgery for your pet, you will also be given a check-in time. During your check-in, a member of the team will get a brief history to see if anything has changed with your pet, go over the treatment plan with you, and answer any questions you might have.
After that, your pet will be escorted to the hospital while a member of the Client Care Team handles your deposit. Altogether, this usually takes about 15 minutes. After check-in, you can to go about your day or you are welcome to hang out in our lobby. There are a number of restaurants, a movie theater, and shopping options in the area and our Client Care Team would be happy to help you find what you are looking for.
Once your pet's procedure is done and is recovering, you will be contacted with an update. While some pets recover quicker than others, the majority of our patients are ready to go between 4pm and 5:30pm. Once your pet is up and about, you will be contacted to schedule a pick-up time. At pick-up, a team member will go over any home care instructions, medications, and answer any questions you have about the procedure and aftercare. Your complimentary post procedural progress exam can be scheduled at that time.